Refund policy
Last updated: October 15, 2026
At Madhumaa we want you to be happy with every order. If something is not right, this policy explains how returns, replacements and refunds work.
Return window
You may request a return or replacement within 7 days of delivery. Requests made after 7 days cannot be accepted.
Eligibility
- The item must be unused, unopened and in the same condition in which you received it.
- It must be in its original packaging with all tags, labels, accessories, free gifts and the invoice included.
- You must be able to share the order number, and for damaged or wrong items, clear photos or an unboxing video.
Items that cannot be returned
- Opened or used food items, edible products, dry fruits, spices, honey, oils and other consumables, for hygiene and safety reasons.
- Personal care and hygiene products once the seal is broken.
- Items marked final sale, clearance or non-returnable on the product page.
- Gift cards.
Sealed consumable items that arrive damaged, leaking, expired or incorrect are always eligible for a replacement or refund.
How to start a return
Email anuragmadhumaa@gmail.com or call or WhatsApp us on +91 95805 92997 with your order number and the reason for the return. We will confirm whether the item is eligible and share the return address, or arrange a pickup where our courier serves your pin code. Please do not ship an item back before we confirm the return, as unauthorised returns cannot be processed.
Damaged, defective or wrong items
Report any damage, defect, missing item or wrong product within 48 hours of delivery, with photos of the product and the outer packaging. We will send a replacement free of charge, or issue a full refund if a replacement is not available.
Return shipping charges
- If the item is damaged, defective, expired or not what you ordered, we bear the return shipping cost.
- For a change of mind or preference, the return shipping cost is borne by you. Where we arrange a reverse pickup, the charge may be deducted from your refund.
Refunds
Once the returned item reaches us and passes a quality check, your refund is approved and processed within 2 to 3 business days. It is credited to the original payment method and usually reflects in your account within 5 to 7 business days, depending on your bank or payment provider.
Prepaid orders are refunded to the source account or UPI. Cash on delivery orders are refunded by bank transfer or UPI to the details you share with us. Shipping charges and any cash on delivery handling fee already paid are non-refundable, except where the return is due to our error.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a fresh order. Where stock allows, we can also ship a direct replacement.
Order cancellation
Orders can be cancelled free of charge any time before dispatch, so please contact us as soon as possible. Once an order has been handed to the courier it cannot be cancelled, but you may refuse delivery or return it under this policy.
Contact us
Madhumaa
Industrial Area Sector 62, 12 A, Noida, Uttar Pradesh 201309, India
Phone and WhatsApp: +91 95805 92997
Email: anuragmadhumaa@gmail.com
